10+ Years of Salesforce Experience
In Today’s world, the importance of building a well-executed CRM platform cannot be underestimated.
With over ten years of experience in the field of customer relationship management, I’ve helped numerous initiatives succeed for sales, marketing and service facing teams. Serving as a trusted technical team lead for new projects has developed my skills into my current role.
Now, as a Salesforce Governance lead for L’Oreal Americas, I bring my experience as a former admin and project technical lead to drive the success of the platform for thousands of internal and external users.
I am a technology guru with strong understanding of applying CRM technology to define and implement operational improvements thru the use of Salesforce tools. With a passion for technology, I enjoy keeping up on the pulse of innovation and change. When I’m not working with technology, I enjoy spending time with my wife and kids enjoying every moment of being a father. I’ve built this site to showcase my work but also to inspire others and share knowledge.
Enjoying What I Love
I am committed and deeply engaged with what I do. Embodying the phrase “find a job you love and you’ll never feel like you worked a day in your life”
Seeking opportunities to build expertise and experience and turning my weaknesses into strengths to grow.
Supporter of servant leadership. As a Community Group Leader, I enjoy giving back to the community and helping others support change.
What People Say
Here’s feedback about my work:
Michael had that rare skill of adapting new cloud-based technologies for a team that didn't want to change thus they created many obstacles during deployment. He rose above the fear of change mentality and created revenue generating tools for those adaptors within Clear Channel. I was grateful as he assisted my leadership of a team of 15 generate double digit growth by listening and understanding all the nuances.
I work directly with Michael on a regular basis. As a sales VP, I rely extensively on our Salesforce CRM system for management and forecasting. Michael has been an indispensable resource within our Sales Operations unit. During the past few years, he has overseen the deployment of Salesforce across a multi-billion dollar enterprise, and has become a self-taught expert. Michael has a unique blend of technical and business acumen that allows him to translate the needs of our complex organization into real, actionable intelligence.
Michael has always displayed a diligent, dedicated and professional attitude. His character and performance was never questioned and his work ethic was commendable.